Nice Nexidia’s Buyer Engagement Analytics methods consist of field leading Buyer Journey and Speech Analytics, the Nice ENLIGHTEN AI framework with pre-skilled versions for interpretive, predictive, and prescriptive use cases, IVR Optimization, Predictive, Behavioral Routing, and Quality Central. NICE’s call middle tactic for analytics is to offer the most highly effective, scalable, and personalized omnichannel. AI-enabled analytics at the journey degree, conversation degree, and behavioral degree by leveraging historical and real-time, superior-efficiency analytics capabilities. These capabilities empower organizations while cost savings costs, driving revenue, improving upon purchaser loyalty, retaining compliance, and more.
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