Moscow and Paris, September 2 2020
Atos, a international leader in digital transformation, has correctly released a international help task for its new shopper PERI, just one of the world’s premier manufacturers and suppliers of formwork and scaffolding units, to give help for more than seven,000 PERI workers across 56 countries.
Because the start off of this deal, which began in November 2019, the firm has correctly executed 3 introductory phases, which now give a centralized customer help desk to help more than seven,000 PERI workers worldwide. Atos not only improved the excellent of assistance and enhanced consumer satisfaction, but also diminished assistance fees.
“In various locations of PERI’s existence, the IT help assistance was fragmented – someplace the perform was carried out with nearby contractors, someplace the challenges were solved by the firm’s individual sources. Synergy with Atos permitted us to unify the assistance delivery method, develop a frequent notion for monitoring outcomes and figure out crucial effectiveness indicators, which simplified both of those the method of contacting help and its regulate by the administration,” reported Pavel Puzanov, IT Manager of Eastern and Northern Europe, PERI GmbH.
In the present-day stage, Atos thoroughly presents to start with line help, which features just about every day help issues this kind of as incident administration, info requests, entry administration in addition to help of enterprise apps. Atos is now starting the upcoming phase which will give second line help for PERI customers. New instructions of digital transformation of the shopper are currently being created and discussed.
“Having entered the operational phase of the task at the time of the international pandemic crisis, when workers are switching to a distant mode of perform, and consumer requests are acquiring a various character owing to alterations in the firm, we nevertheless managed to timely respond to the prevailing ailments and be adaptable in furnishing services through the COVID-19 period of time, although observing all the phrases of the SLA,” reported Sergey Klyuev, Head of Infrastructure and IT Products and services of Atos in Russia.
The PERI worldwide customers help task has become just one of the premier Atos assignments in Russia in phrases of its geography. Delivering assistance in Russian, English and German, Atos managed to fulfill the substantial demands of the shopper for the stage of language skills of the staff.
“Thanks to cooperation with PERI, our experts were ready to after once more display the abilities of Atos in Russia on the worldwide market, furnishing excellent assistance to more than seven,000 customers close to the entire world. We are open up to further assignments with PERI and are ready to give adaptable help to the shopper in the switching market ailments,” reported Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international leader in digital transformation with a hundred and ten,000 workers in seventy three countries and yearly revenue of € twelve billion. European number just one in Cloud, Cybersecurity and Significant-Performance Computing, the Group presents end-to-end Orchestrated Hybrid Cloud, Big Information, Business Programs and Electronic Office options. In the British isles & Ireland Atos delivers enterprise technologies options for some of the country’s premier public and non-public sector organisations The Group is the Around the world Information and facts Technological know-how Lover for the Olympic & Paralympic Games and operates under the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The goal of Atos is to support structure the upcoming of the info house. Its abilities and services help the improvement of understanding, training and investigate in a multicultural method and contribute to the improvement of scientific and technological excellence. Across the entire world, the Group allows its consumers and workers, and associates of societies at big to dwell, perform and develop sustainably, in a safe and sound and safe info house.
World-wide: Laura Fau | [email protected] | +33 6 seventy three 64 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-ninety three